Educational Qualifications / Experience - A good First Degree in Computer Science, Computer Engineering, Information Technology or related areas
- Minimum of 2 years’ experience in a similar role, especially in the QSR/FMCG sector
- Membership of CISCO, or any other IT related professional qualification is an added advantage.
Skills, Competencies and Requirements:
Functional Competencies/Requirements:
- Demonstrates ability to troubleshoot hardware, software and network problem
- Knowledge of Project Management
- Knowledge of databases, system security and troubleshooting
- Knowledge of network operations and management
- Knowledge of systems design and development process
- Knowledge of various ERP
- Knowledge of the QSR/Food Industry practices
General Management Competencies / Requirements:
- Problem Solving & Analysis
- Good Organizational Skills
- Keen attention to details
- Good command of English and above average Report Writing skills
- Candidates must be decent, efficient and self-confident.
Desired Personal Attributes:
- Integrity
- Proactive self-starter
- Results Orientation
- Assertiveness & tenacity
- Ability to cope with and work under pressure.
Job Objective
- To collaborate for the design, analysis and implementation of efficient IT systems. To gather feedback from end users for continuous process system and process improvement.
Key Duties
Field Support Functions:
- Deploy, configure, maintain and repair IT infrastructure - both software and hardware
- Support all installations pertaining to all field locations, stores and the Head office.
Administrative Functions:
- Communicate with stakeholders to understand their requirements
- Develop and analyze functional specifications
- Design efficient IT systems to meet business and technology needs
- Coordinate developers to build and implement technology solutions
- Integrate multiple systems and reconcile needs of different teams
- Gather feedback from end users about system performance
- Plan and oversee projects (e.g. upgrades, hardware/software installations)
- Provide advice and technical training to end users as required
- Keep abreast of technology trends and developments
Key Performance Indicators
- IT System uptime/downtime
- Mean Time Between Faults
- Mean Time to Resolve
- Number of system breaches due to virus attacks and or breaches
- Network Uptime/downtime.